Reservation 

  1. Age & Drivers License

    To be able to rent a Cozy Camper the registered driver and any extra drivers must be at least 21 years old and have held a drivers license for at least 12 months prior to the rental date.

  2. Booking & Payments

    1. Reservations must be made at least 24 hours before the rental period begins and the rental period must be a minimum of 3 days (72 hours). To reserve a Cozy Camper a deposit of 50% is required. We only accept Visa and MasterCard. However we do not accept debit cards or prepaid credit cards. At the start of the rental we will make an imprint of your credit card for security reasons, even when a voucher covers the total cost of the rental. This imprint may be used to cover any extra charges such as: parking or traffic tickets, fuel-refill, damage to the vehicle or any other cost due to the use of the rented vehicle.

    2. Local value added tax (VAT) 24% is included in all prices.

  3. Cancellation Policy

    If you wish to cancel your reservation we will refund you a 100% when you cancel 15 days or more prior to the start of your rental. After that we refund 85% of the whole amount of your order.

    – If you cancel 15 days or more prior to the start of the rental we refund a 100%!
    – If you cancel 14 days or less prior to the start of the rental we refund 85%!

  4. Modification Policy

    1. Modifications can be made to your reservation up to 24 hours prior to the start of your rental. If you wish to change your reservation please send us an e-mail at: info@cozycampers.is

    2. If you wish to extend or shorten your rental period while the lease is in force we require you to give us at least a 24 hour notice. Note that no refund is given if you choose to return the camper earlier then the date/time specified on your reservation.

    If you need any assistance with booking or changing your reservation please e-mail us at: info@cozycampers.is

Pick-up & Drop-off 

  1. Pick-up

    All campers must be picked up at our office during opening hours: 9 am – 6 pm. Please be at our office no later than 5:30 pm so we can finalize contracts, any leftover payments and give you a tour of the camper before you start your adventure! Check out our Transport Service bellow:

    Transport Service

    – Hotel In Reykjavik to Cozy Campers Office (FREE)
    Service available every day: 9 am – 5 pm.
    We will pick you up at your Hotel in Reykjavik or anywhere in the Greater Reykjavik Area and transport you to our office where you will receive your Cozy Camper.

    – Flybus/BSI Bus Terminal to Cozy Campers Office (FREE)
    Service available every day: 9 am – 5 pm.
    The Flybus will transport you from Keflavik Airport to BSI Bus Terminal in Reykjavik where we will be waiting for you in the arrival hall holding a Cozy Campers sign so you won’t miss us! We will then transport you to our office where you will receive your Cozy Camper. Make sure to hold onto your receipt so we can refund you the Flybus tickets! 
    *The Flybus departs from Keflavik Airport 35-40 minutes after each flight.

    – Keflavik Airport to Cozy Campers Office (90 €)
    Service available every day: 9 am – 4:30 pm.
    We will be waiting for you in the arrival hall at Keflavik Airport holding a Cozy Campers sign so you won’t miss us! We will then transport you straight to our office where you will receive your Cozy Camper.

    Note that it is not optional to pick up the camper outside of opening hours!

  2. Drop-off

    All campers must be dropped off at our office!

    Drop-off during opening hours: Please drop-off the camper at our office during opening hours (9 am – 6 pm). The camper must undergo a quick inspection when dropped off so please be at our office no later than 5:30 pm. Check out our Transport Service bellow:

    Transport Service

    – Cozy Campers Office to Hotel In Reykjavik (FREE)
    Service available every day: 9 am – 5 pm.
    We will transport you from our office to your Hotel In Reykjavik or anywhere in the Greater Reykjavik Area.

    – Cozy Campers Office to BSI Bus Terminal/Flybus (FREE)

    Service available every day: 9 am – 5 pm.
    We will transport you from our office to BSI Bus Terminal in Reykjavik where you will take the Flybus to Keflavik Airport. Flybus tickets are provided at our office.

    – Cozy Campers Office to Keflavik Airport (90 €)
    Service available every day: 9 am – 4:30 pm.
    We will transport you from our office straight to Keflavik Airport.

    *Note that it is advised to be at KEF Airport at least 2 hours before a flight departure.

    Drop-off outside of opening hours: If you wish to drop your Cozy Camper off outside of opening hours, a deposit equivalent to your self-risk will be taken at the start of the rental for security reasons. This deposit may be used to cover any extra charges such as: parking or traffic tickets, fuel refill, damage to the vehicle or any other cost due to the use of the rented vehicle. Please park the camper outside our office, lock it and return the keys though the hatch on our office door. Thank you!

Remember to return the camper at the correct time!

If you return it 1-3 hours later then the time specifies on your reservation we charge: HALF A DAY

If you return the camper more then 3 hours later then the time specified on your reservation we charge: A FULL DAY

If you wish to return the camper earlier then the time specified on your reservation we require you to give us a 24 hour notice!

Campers

  1. Vehicles 

    We reserve the right to substitute a vehicle if the reserved camper is not available upon pick-up, either with a similar camper or a camper of a higher class.

  2. Included

    All our campers are well equipped with all the essentials you need to enjoy your travel in Iceland:

    – Bed (120×200 cm)
    – Sink with running water
    – Refrigerator/Cooler (14L)
    – Gas Stove + 1 Gas Can
    – Cookware & Kitchenware
    – Linen, Duvets & Pillows
    – Heating System
    – Extra Battery
    – Radio/USB/BlueTooth
    – Unlimited km/miles
    – Tracking Device
    – CDW Insurance

  3. Fuel Tank

    You will receive the camper with a full fuel tank and we require you to return it with a full tank. If you do not we will charge for the fuel needed to fill the tank as well as a service fee of 50 €. All Cozy Campers run on DIESEL!

  4. Cleaning

    We ask you to take good care of your Cozy Camper while traveling. Free cleaning is included with each vehicle. However if the vehicle is exceptionally dirty when dropped off we charge 50 €.

  5. Road Tracking

    All our campers are equipped with a tracking device to ensure your safety while traveling in Iceland. Note that your location is confidential and will never be given out to a third party.

  6. Roads

    It is forbidden to drive off road or marked paths. 2×4 (2-wheel drive) vehicles are forbidden to drive on roads marked as F-roads (highland roads), as well as driving on Kjölur (road 35) or Kaldidalur (road 550), road 570, road 936, road 910 and Road 622. Driving on roads marked as F-roads (highland roads) is only allowed on 4×4 (4-wheel drive) vehicles. A few roads are off limits for our 4×4 campers and they are: Road 622, F-578, F-337, F-210, F-910 and F-980. Note that river crossing on F-roads is completely on your own responsibility and any damage due to river crossing is on your own cost. Violations due to forbidden road crossing could result in a fine equivalent to the amount of your self-risk according to Cozy Campers price list. Note that fines do not affect your liability regarding damage.

    Please have in mind that roads with high accident rate involving foreign drivers include:

    – Road 26 (Landvegur, Southern Iceland)
    – Road 268 (Þingskálavegur, Southern Iceland)
    – Road 42 (Krísuvíkurvegur, Reykjanes peninsula)
    – Road 55 (Heydalsvegur, Snæfellsnes Peninsula)
    – Road 54 (Snæfellsvegur, Snæfellsnes Peninsula)
    – Road 59 (Laxárdalsvegur, Westfjords)
    – Road 60 (Vestfjarðarvegur, Westfjords)
    – Road 63 (Bíldudalsvegur, Westfjords)
    – Road 612 (Örlygshafnarvegur, Westfjords)
    – Road 711 (Vatnsnesvegur, Nothern Iceland)
    – Road 864 (Hólsfjallavegur, Northern Iceland)
    – Road 939 (Öxi, Eastern Iceland)

    Please drive extra carefully when entering these roads!

  7. Weather & Road Information 

    Obtaining information regarding road conditions, weather forecast and general warnings while traveling in Iceland is on your own responsibility. For more information regarding weather and road conditions see Safe Travel.

Insurance 

  1. Mandatory Vehicle Insurance 

    1. Third party liability insurance will be equivalent to the amount stipulated in Icelandic law at any given time.

    2. CDW (Collision Damage Waiver) is included with each rental. The CDW insurance includes liability insurance and accident insurance for the driver and owner of the vehicle. You are liable for damages to the vehicle up to the amount of 2500 €.

  2. Additional Vehicle Insurance 

    1. To lower your self-risk you can purchase the SCDW (Super Collision Damage Waiver). The SCDW includes liability insurance and accident insurance for the driver and the owner of the vehicle. With the SCDW you are liable for damages to the vehicle up to the amount of 600 €.

    2. GP (Gravel Protection) covers damages to the windscreen, headlights, body and paint on the front of the vehicle caused by gravel thrown to the vehicle by passing vehicles.

    3. SAAP (Sand And Ash Protection) covers damages to the paint, windows, lights and components of the vehicle due to sand and ash storms. With the SAAP you are liable for damages to the vehicle up to the amount of 600 €.

    4. PP (Premium Package) covers all above! Includes SCDW, GP and SAAP insurance. With the Premium Package you are liable for damages to the vehicle up to the amount of 600 €.

  3. Collision & Damage 

    1. In case of a collision or accident we charge the whole amount of your insurance self-risk from your credit card. When the severity of the damage done to the vehicle has been evaluated by the CABAS damage evaluation system, we will refund you any balance between your self-risk and the price of repairing the damage.

    2. Each insurance self-risk only applies to one incident. In case of damages that obviously did not occur at the same time from the same incident your insurance self-risk will be charged for each incident.

    3. If we need to pick-up the vehicle after damage we charge 2,50 € per driven km.

    4. Damages not covered by the CDW or SCDW

    a) Intentional damage or damage due to gross negligence on the part of the driver.
    b) Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives or under the influence of any other intoxicants that might make the driver incapable of driving the vehicle in a safe manner.
    c) Damage due to race driving.
    d) Damage due to war, revolution, civil unrest or riots.
    e) Damage done by animals.
    f) Damage caused by putting Gasoline on a Diesel fuel tank.
    g) Damage caused by driving on rough roads to the vehicles transmission, drive, other parts that are in or attached to the chassis. Damage to the chassis resulting from scraping the bottom on rough roads as a result of: ridges being left by the road graders or stones lodged in the road surface or on the shoulder of the road. The same applies to damage that occurs when stones are thrown up, striking the underside of the vehicle while driving. Any damages to tires or the chassis (underneath the vehicle) are always on your responsibility.
    h) Damages due to river crossing or any other water damage to the vehicle.
    i) Damages resulting from driving in places where vehicle traffic is banned, such as: Unmarked paths or tracks, in banks of snow, ice, unbridged rivers or streams, beaches, places only accessible during low tide, or other trackless areas.
    j) Damage caused by sand, ash, pumice, gravel or other kinds or earth material being blown onto the vehicle.
    k) Damage to 2×4 vehicles caused by driving on roads marked as F-roads (highland roads) as well as driving Kjölur (road 35) or Kaldidalur (550), road 570, road 936, road 910 and Road 622 or damage to 4×4 vehicles caused by driving on roads: 622, F-578, F-337, F-210, F-910 or F-980 .
    l) Damage caused by sea spray / seawater if vehicle is transported by sea.
    m) Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or any other parts of the vehicle lost or damaged by theft.
    n) Holes burned into seats, carpets or mats.
    o) Lessor’s loss if vehicle is stolen.
    In other instances, reference is made to the general conditions for accident/all-risk insurance.

Obligations of the lessee 

  1. The lessee agrees to the provisions of the lease and has received a copy of it.

  2. The lessee agrees to pay the lessor:

    1. A 50% deposit of the orders amount when booking the reservation.
    2. The remaining 50% at the beginning of the rental period, upon pick-up.
    3. Any extra payments due to the use of the vehicle such as: traffic or parking tickets, fuel re-fill, damage to the vehicle or any other cost due to the use of the vehicle.
    4. All expenses if the lessor has to bring the vehicle back to his premises, in the event that the vehicle has been left somewhere without supervision, without regards to the vehicles condition, the roads or the weather.
    5. Any fines due to the use of the vehicle in a way that contravenes the provisions of the lease agreement such as: driving a 2×4 vehicle on a road marked as F-road (highland road).

  3. The lessee must return the vehicle:

    1. With all items that were either attached to the vehicle or included with the vehicle at the start of the rental, in the same condition as upon reception, except for normal wear and tear from use. If any items are missing upon the vehicles return or returned in an unsatisfactory condition, either extras rented with the vehicle, items included with the vehicle or items attached to the vehicle at the start of the rental, the lessor is authorized to charge for these items according to Cozy Campers price list.
    2. To Cozy Campers Office on the date and time specified on the lease. If the lessee does not return the vehicle at the time specified on the lease, or does not declare his intention to extend the lease with at least a 24 hour notice, the lessor or the police are authorized to repossess the vehicle without further notice and at the lessee’s expense. If the lessee returns the vehicle 1 hour or later after the lease has expired the lessor is authorized to charge for up to a 24 hour rental and for every day thereafter collect all charges under the terms of the lease and according to Cozy Campers price list.
    3. With a full fuel tank. If the lessee does not return the vehicle with a full tank the lessor is authorized to charge for the fuel needed to fill the tank as well as a 50 € service fee.

  4. The vehicle shall be handled and driven carefully. Only those named as drivers on the lease are authorized to drive the vehicle.

  5. In the event of a collision or accident the lessee shall immediately notify police authorities as well as the lessor. The lessee may not leave the scene before the police have arrived.

  6. The lessee is liable for any damage resulting from the use of the vehicle for which no compensation will be paid by the insurance company and is therefore not covered by any insurance. This includes damages to the vehicle and/or injury to passengers due to the following:

    a) Off road driving, for example: on paths and tracks not marked on public maps, on beaches, in areas only accessible during low tide or in other trackless areas.
    b) Vehicle use that contravenes the provisions of the lease and/or Icelandic law including driving under the influence of any intoxicants.
    c) Driving in or across rivers or any kind of waterways. Cost of any damage to the vehicle due to river crossing is completely on the lessee’s responsibility.
    d) Driving in banks of snow and ice.

  7. The lessee is not authorized to have repairs done or make changes to the vehicle or its accessories or put the vehicle up as any kind of shield or security, without the prior consent of the lessor.

  8. The lessee is not authorized to use the vehicle to transport passengers for payment, lend it to others or sublease it.

  9. The lessor is not responsible for the disappearance of or damage to property that lessee or any other party leaves in or transports with the vehicle.

  10. If the lessee violates any terms of this contract while the lease is in force, the lessor and the police are authorized to repossess the vehicle without further notice at the lessee’s expense.

Obligations of the lessor

  1. The lessor shall provide the rented vehicle at the agreed time in satisfactory condition that meet the demands made for it.

  2. If the vehicle malfunctions the lessor is responsible for fixing the vehicle as soon as possible or substituting the vehicle with another similar vehicle or a vehicle of a higher class.

  3. The lessor shall inform the lessee about the content of the lease agreement, especially about the lessee’s obligations under the terms of the agreement.

  4. The lessor shall inform a foreign lessee about Icelandic traffic signs and regulations.

  5. If the lessor wants to limit the use of the vehicle with regards to its equipment and/or condition, this shall be done in writing when the lease is signed.

  6. The lessor is responsible for maintaining valid liability insurance for his vehicles.

Contract 

  1. The lessee confirms with his/her signature to this rental agreement that he/she received the vehicle and attachments in satisfactory condition.

  2. Signing this rental agreement is equal to lessee’s signature for a credit card transaction due to payments of charges which are rightfully claimed by the lessor according to provisions of this rental agreement.

  3. This rental agreement must always be in the vehicle while the lease is in force at the responsibility of the lessee.

  4. Additions and amendments to the conditions and provisions of this lease agreement shall be made in writing.

  5. Icelandic law applies to agreements made on the basis of the terms stated above. This includes any claims for compensation that might be made. This applies both to the basis for and the calculation of compensation. The same applies to claims for damage based on liability outside this agreement. If legal disputes arise concerning the lease agreement, they will be heard by the lessor’s legal venue.

  6. Disputes that may arise between the parties regarding the lease agreement can be submitted to the arbitration committee of the Icelandic Consumers Association and the Icelandic Travel Industry Association.