Frequently Asked Questions

We are located in the greater Reykjavik area, at: Kársnesbraut 106, 200 Kópavogur(45 minutes from KEF airport)

You can reach us either by:

• – E-mail: info@cozycampers.is
• – Phone: +(354) 519 5131

For assistance during the rental or in case of vehicle breakdown / damage please call: +(354) 771 5131

 
All driver’s licenses issued by the USA, Canada or the European Economic Area (EEA) are valid in Iceland. Drivers licenses issued by other countries must have:

• – A license number
• – A photo of the license holder
• – A valid date
• – Been printed in Latin characters

If your drivers license does not fulfill the requirements stated above you must obtain an international driver’s license to be able to drive in Iceland.

Early Bird Discount

3% Off the camper if you book 3+ months in advance

6% Off the camper if you book 6+ months in advance

9% Off the camper if you book 9+ months in advance

12% Off the camper if you book 12+ months in advance

Rental Period Discount

5% Off the camper for rentals 7-10 days

10% Off the camper for rentals 11-14 days

15% Off the camper for rentals 15-20 days

20% Off the camper for rentals 21-26 days

25% Off the camper for rentals 27-31 days

Note: Early bird and rental period discounts are automatically calculated in the booking process.

Return Customer Discount

5% Off the camper for return customers. Send us a message with your previous booking code and we will send you a promo code. The last name on your new booking must match the last name on your previous booking.

Rent 2+ Campers Discount

5% Off the each camper if you book two or more campers. Send us a message with your group name and we will send you a promo code.

Note: It is only possible to add one promo code to each booking

Everyday 09:00-18:00

• Pickup after 17:30 is considered AFTER HOURS
• Drop off after 17:00 is considered AFTER HOURS

Rental closed 23.Dec-31.Jan

 
Yes! To be able to rent a Cozy Camper you have to be 20 years old and have held a drivers license for at least 12 months prior to the start of the rental. The same applies to any extra drivers.

The rental period must be a minimum of 3 full days (72 hours).

The rental price includes the camper of your choice, unlimited mileage/kilometers, 24 % VAT tax, CDW (Collision Damage Waiver) insurance where your deductible is 3.000 € in case of damage/collision, bedding (sheet, pillows and duvets), and everything you need to cook a simple homemade meal.

With every booking we offer a FREE pickup shuttle service within the Reykjavik Area OR a FREE transport option from Keflavik Airport (note the pickup transfer needs to be added to your booking no later than 48 hours before the rental)

To see what each camper has to offer go to Our Fleet and choose a camper. Don’t forget to checkout the additional insurance and extras we offer here. For further information please review the Terms.

If you are having any trouble booking your reservation or have any questions regarding your reservation please e-mail us at: info@cozycampers.is

 
Please e-mail us at: info@cozycampers.is

When booking your reservation on our website you will be given two options:
1. Pay a 50% down-payment and the remaining 50% in Manage Booking or at check-in.
2. Pay the whole amount of the order (100%) with a credit card.

• Note that the name on the reservation must be the same as the card holder.

If you have any questions or need any assistance with booking your reservation please e-mail us at: info@cozycampers.is

Yes you do! At the start of the rental we will make an imprint of your credit card for security reasons, even when a voucher covers the total cost of the rental. This imprint may be used to cover any extra charges such as: parking or traffic tickets, fuel-refill, damage to the vehicle or any other cost due to the use of the rented vehicle.

– Note that the name of the reservation and the card holders name have to mach.

You can make changes to your reservation in Manage Booking up to 48 hours before pickup. After that, you can request changes by emailing info@cozycampers.is, calling +354 519 5131, or speaking to us at check-in. Once you’ve signed the rental agreement, you can only extend your rental, subject to camper availability.

Refundable Option

• You can cancel your booking and receive a full refund until your scheduled pickup time.

Non-Refundable Option

• No refunds will be issued under any circumstances.

Please note that the cancellation policy applies to all reservations, including instances where two bookings are made for the same rental period, even if it’s by mistake. So make sure to cancel any extra bookings you do not intend to use in time to avoid the extra cost.

Cancellations are ONLY accepted through info@cozycampers.is

No, we do not offer a refund if you choose to return the camper earlier then the date / time registered on your reservation.

If you wish to return the camper earlier than the drop-off time specified on your reservation please notify us at least a 1 hour before your return.

If you wish to return the camper AFTER HOURS (before 9:00 or after 17:00) we may require a security deposit:

• Insurance declined: 4.000 EUR
• CDW included insurance: 3.000 EUR
• Premium insurance: 0 EUR

Your card must pass 3D Secure authentication before we can attempt to charge it. If authentication fails, you will not see a payment attempt in your bank. The most common reasons are:

1. 3D Secure is unavailable: Your card may not support 3D Secure, or it may need to be activated. Contact your bank to enable 3D Secure on your card, or try another card.
2. 3D Secure authentication was not completed: You may have missed an approval request, your bank may have declined the authentication, or the connection may have failed. Try again and complete the verification. If your bank keeps declining it, contact your bank to find out why.

If 3D Secure authentication succeeds but the payment still fails, possible reasons include:

• Foreign payment limit: Your bank may limit international or online payments.
• Card limit or insufficient funds: The payment may exceed your available balance or spending limit.
• Bank security block: Your bank may have blocked the payment for security reasons.

For any of these issues, contact your bank or try another card. If you still cannot complete your booking you can contact us at info@cozycampers.is or call +354 5195131 for help.

We offer a variety of both 2×4 and 4×4 campers. Click here to see our selection of campers.

Note that we reserve the right to substitute a vehicle if the reserved camper is not available upon pick-up, either with a similar camper or a camper of a higher class (priced higher)

All of our campers are well equipped with all the essentials you need while traveling in Iceland. Luxurious interior, large windows to enjoy the beautiful Icelandic view, blackout curtains for the bright summer nights, multi-colored LED light system, quality sofa-bed that comes with duvets, pillows and a sheet, as well as a Webasto heating system to keep you warm and cozy, day and night! Included with each camper is a gas stove and all the equipment you need to make a delicious homemade meal.

Each Cozy Camper Includes:

• Sofa-bed
• Sink with running water
• Refrigerator/Cooler
• Gas Stove + 1 Gas Can
• Cookware & Kitchenware
• Linen, Duvets & Pillows
• Heating System
• Extra Battery
• Radio/USB/BlueTooth
• Unlimited km/miles
• Tracking Device
• CDW Insurance

Note that the campers do not have a toilet or a shower

No, our campers do not have a toilet or a shower.

You can find Toilets at:

• Campsites
• Gas Stations
• Tourist attractions
• Restaurants

You can find Showers at:

• Campsites
• Geothermal Swimming Pools (Located in every single town around Iceland)

Roads

It is forbidden to drive off road or marked paths. 2×4 (2-wheel drive) vehicles are forbidden to drive on roads marked as F-roads (highland roads), as well as driving on Kjölur (road 35) or Kaldidalur (road 550), road 570, road 936, road 910 and Road 622, or any road marked with a jeep on road.is map.

Driving on roads marked as F-roads (highland roads) is only allowed on 4×4 (4-wheel drive) vehicles. A few roads are off limits for our 4×4 campers and they are: Road 622, F-578, F-337, F-261, F-210, F-821, F-88, F-910 (austurleið: road between F26 and Askja), F-894 and F-980.

Landmannalaugar – recommended route: F208 North (road 32 – road F26 – F208) or F225 (road 26 – F225) – If you choose to drive F208 South to Landmannalaugar please be extra cautious!

Askja – recommended route: road 901 (Mörðudalsleið) – road F905 – road F910 (It is NOT allowed to drive route F88 to Askja)

Þórsmörk – recommended route: road 249 – road F-249 (do NOT cross the river Krossá under any circumstances)

Note that river crossing on F-roads is completely on your own responsibility and any damage due to river crossing is on your own cost. Violations due to forbidden road crossing could result in a fine equivalent to the amount of your self-risk according to Cozy Campers price list. Note that fines do not affect your liability regarding damage.

Please have in mind that roads with high accident rate involving foreign drivers include:

• 
  – Road 26 (Landvegur, Southern Iceland)
• – Road 268 (Þingskálavegur, Southern Iceland)
• – Road 42 (Krísuvíkurvegur, Reykjanes peninsula)
• – Road 55 (Heydalsvegur, Snæfellsnes Peninsula)
• – Road 54 (Snæfellsvegur, Snæfellsnes Peninsula)
• – Road 59 (Laxárdalsvegur, Westfjords)
• – Road 60 (Vestfjarðarvegur, Westfjords)
• – Road 63 (Bíldudalsvegur, Westfjords)
• – Road 612 (Örlygshafnarvegur, Westfjords)
• – Road 711 (Vatnsnesvegur, Nothern Iceland)
• – Road 864 (Hólsfjallavegur, Northern Iceland) – 4×4 recommended!
• – Road 939 (Öxi, Eastern Iceland) – All campers: AVOID during winter!

Please drive extra carefully when entering these road

Minimum Coverage

• • CDW included
  • Gravel protection
    

Medium Coverage

• • Super CDW
  • Gravel protection
  • Scratch and dent protection

Maximum Coverage

• • Premium protection

See more

No insurance covers the following: 

• Damage due to putting Gasoline on a Diesel engine (incorrect refueling)
• Damage due to river crossing (water damage).
• Damage resulting from driving in places where vehicle traffic is banned (off road or on closed roads marked as RED or BLACK on road.is map)
• Damage to 2×4 vehicle caused by driving on roads marked as F-roads (highland roads), as well as driving Kjölur (road 35) or Kaldidalur (road 550).
• Damage caused to tires. You can purchase the TP (Tire Protection) when booking to cover such damages and purchase the Roadside Assistance extra to cover on-spot assistance in case of a flat tire.
• Damage to the chassis and all parts under the vehicle (including rocker panel)
• Damage due to gravel hitting the vehicle by passing vehicles or the vehicle in front. You can purchase the GP (Gravel Protection) when booking to cover such damages.
• Damage caused by sand, ash or pumice. You can purchase the SAAP (Sand And Ash Protection) when booking to cover such damages.
• Intentional damage or damage due to gross negligence.
• Damage resulting from the driver being under the influence of any intoxicants!
• Damage done by animals or due to hitting a animal.

Note that on-spot assistance is at the renter’s expense unless it’s due to a vehicle malfunction, but renters can purchase the Roadside Assistance extra, which covers:

• Towing if the camper gets stuck
• Unlocking the camper if keys are locked inside
• Jump-starting the vehicle if the start battery is drained
• Assistance with a flat tire

However, the Roadside Assistance extra does NOT cover any damages caused to the vehicle as a result of these incidents. Responsibility for such damages depends on the general insurance provisions and the type of insurance coverage selected by the renter.

Note that damages such as these are not covered by any insurance and are completely on your own responsibility and cost! 

Please review the insurance section in the TERMS for further information.

 
Yes, you can add extras up to 48 hours before your rental in MANAGE BOOKING. If you need assistance contact us at e-mail at: info@cozycampers.is

Note that we can not promise to have all extras available if you add them when you arrive at our office!

Yes you can! We will go through the insurance we offer in the check-in process so you can change it before signing the rental agreement.

1. Gravel Damages

• Chip marks on the car body
• Cracks on the windshield

How to avoid: It’s very hard to avoid these damages when driving in Iceland so we highly recommend taking the gravel protection for minimum coverage.

2. Dents due to someone dinging your car door

How to avoid: Try to avoid parking too close to other cars

3. Scratches on the car body

How to avoid:

• Don’t use cleaning brushes at gas stations
• Don’t write on the car body with your hands
• Try to avoid tree branches/bushes

4. Damages to doors due to strong winds

How to avoid: It can be quite windy in Iceland so it’s important to follow these points to avoid damages:

• Park against the wind so it’s blowing the door shut (not open)
• When opening the door on a windy day always hold on to it with both hands as the wind can suddenly blow the door out of your hand
• Don’t leave the door open unattended as sudden wind gusts can blow it up quicker than you can manage to grab a hold of it

This type of damage is most common from September to April

5. Damages to underwagon

• Plastic covers
• Sill (rocker panel)

How to avoid: Don’t drive on forbidden roads or off road. Violations are subject to fines

No, campers must be dropped off at our location: Kársnesbraut 106, 200 Kópavogur

Yes, we offer a ride with our Cozy Shuttle to downtown Reykjavik everyday at 10:00, 12:00, 13:30 (may-oct), 16:30 and 17:30 (to secure a seat you’ll need to return the camper NO LATER THAN 45 minutes before the shuttle departure).

The Cozy Shuttle can take you to BSI bus terminal, city center and hotel in Reykjavik

Please note that we do NOT offer transport to Keflavik / KEF airport.

If you wish to return the camper AFTER HOURS (after 17:00 or before 9:00) we require a security deposit equivalent to your insurance self-risk (0-3.000 EUR)

Security deposit amount:

• Insurance declined: 4.000 EUR
• CDW Insurance: 3.000 EUR
• SCDW Insurance: 1.000 EUR
• Premium Insurance: 0 EUR

When choosing this option keep the following in mind

• We will NOT be able to assist you when you return the camper (assistance is available from 9:00-17:00).
• You will NOT be present for the drop-off inspection & check-out, so in case of damage communication can only be through email/phone.
• We do NOT offer transport AFTER HOURS so we recommend downloading the Taxi Hreyfill app or calling +354 588 55 22 for easy transport to your next location.

If your flight departure is before noon (12:00 or earlier) you will have to return the camper AFTER HOURS. In that case we require a security deposit equivalent to your insurance self-risk (0-3.000 EUR).

Security deposit amount:

• Insurance declined: 4.000 EUR
• CDW Insurance: 3.000 EUR
• SCDW Insurance: 1.000 EUR
• Premium Insurance: 0 EUR

If you do not want to return the camper AFTER HOURS you are welcome to return the camper by 17:00 the day before (no refund available for early returns).

You should return the camper about 4 hours before your flight departure.

When planning your return to KEF airport keep the following in mind

• It’s recommended to be at KEF airport about 2 hours before a flight departure
• It takes 45 minutes to get from Reykjavik to KEF airport
• It takes 10 minutes to get from Cozy Campers to BSI bus terminal
  • Don’t forget to take the Flybus departure schedule into account when planning your departure. See more
• The drop off process takes about 45 minutes (note: takes at least 15 minutes longer in case of damages)
  •  To secure a seat with the Cozy Shuttle to BSI bus terminal you must return the camper NO LATER THAN 45 minutes before the shuttle departure.

Note that we open at 9:00 so if your flight departure is before noon (12:00 or earlier) you will have to return the camper AFTER HOURS in that case we require a security deposit depending on the insurance you chose (0-4.000 EUR).

If you return the camper 1+ hours later than the drop-off time registered on the reservation we charge a FINE of 100 EUR for every hour you are late.

If you wish to extend the rental please contact us to see if the camper is available.

If you wish to return the camper earlier than the date / time registered on your reservation please give us a 1+ hour notice.

Note: if you need to return the camper AFTER HOURS (after 17:00 or before 9:00) we require a security deposit equivalent to your insurance self-risk (0-3.000 EUR).

NO refunds are given for early returns

No, we do NOT offer transport Keflavik / KEF airport.

See How To Get To Keflavik / KEF airport

The drop off process takes about 45 minutes. This includes the time it takes to gather belongings, return the keys and go through the drop off inspection and check-out (does not include queue time).

Note: in case of damages the process takes at least 60 minutes.

The pickup process takes about 15 minutes. This includes the time it takes to check-in at the counter and do the damage inspection (done on the spot by the renter). Note this does not include queue time.

If you have completed the online check-in you can get your keys right away from the self service keybox.

Note: Those who have the included insurance / insurance declined are required to check-in at the counter.

Yes, we offer a transport option from the city center / hotel in Reykjavik to Cozy Campers for FREE

Note: You have up to 48 hours before the rental to add transport to your reservation.

Yes, we offer two transport options from Keflavik / KEF airport to Cozy Campers:

• Flybus option from KEF airport (FREE)
• Private transfer from KEF airport / Hotel in Keflavik (60 EUR)

Note: You have up to 48 hours before the rental to add transport to your reservation.

Cozy Campers is located in the greater Reykjavik area (Kópavogur), about a 45 minute drive from KEF airport.

You will be landing at Keflavik International Airport (KEF airport), located in the town of Keflavik.
Note: Reykjavik airport is a domestic airport ONLY.

Yes you do! You’ll receive the camper with a full tank of DIESEL and we require you to return it with a full tank as well as well as return the receipt for the final fill-up. If you do not we charge for the fuel needed to fill the tank as well as a service fee according to Cozy Campers price list.

No, we offer free cleaning, however if the camper is exceptionally dirty ON THE INSIDE when dropped off we charge a service fee according to Cozy Campers price list.

If you have completed the online check-in then you don’t have to worry as we can arrange self service AFTER HOURS pickup for you (online check-in closes 48 hours before the rental)

If you have NOT completed the online check-in and your flight is delayed past:

• 15:30 if you have opted for the flybus option from KEF airport
• 16:00 if you have opted for the private transfer from KEF

You will unfortunately have to pickup the camper the following day (no refund is given for late / missed pickups).

Iceland is always safe to visit. It’s among the safest countries in the world, even if you’re travelling alone. Of course, you need to use common sense and take caution when you’re on the roads and near the main natural attractions. In the winter you should check road safety websites and the weather forecast before heading out in our Cozy camper!

When you rent a camper from us you don’t have to worry much about winter travelling in Iceland. We have 4×4 campers with great heating system and equipment. Of course they have snow tires in winter. Always be careful on the roads, check if they’re closed before departing and check the weather forecast. But besides that, simply have fun with your winter travelling in Iceland!

There are so many must-see places in Iceland, they’re impossible to list. It all depends on how much time you have, which parts of the country you’re visiting, etc. We recommend a mix of the natural wonders, small fishing villages along the coast, Reykjavík city (or the other big ones like Akureyri, Egilsstaðir and Ísafjörður if you’re in the vicinity) and quirky little museums or attractions in each part of the country. Check out our blog for more suggestions!

Nope, you shouldn’t need any shots in particular before coming here but you should probably consult with a medical professional and not take our word for it, just in case.

Iceland isn’t a really dangerous place to visit unless you’re reckless and don’t show nature the respect it deserves. It’s not like Disney World where you have signs warning about any possible danger. So often times accidents happen when people go to close to edges of cliffs, aren’t careful enough on the roads, go off walking paths, get lost etc.

Well, that depends on the season, the weather and where you are in Iceland! In the summer you need to bring everything from shorts and t-shirts to thick winter coats. In the winter you better be prepared for anything. Icelanders are more often than not underdressed because they’re used to the cold weather and don’t mind it as much. So it’s a fun contrast during summer to see an Icelander wearing shorts in the Laugavegur shopping street and a tourist next to him that looks like he’s going to Everest!

Some people find Iceland to be a little expensive but you can get away with eating cheap but nice food if you shop in grocery stores and cook in your camper! Access to the natural wonders in Iceland is free although some places may charge you for parking and using the toilet.

The basics: Nearly every Icelander speaks good English, Iceland is technologically advanced and we have a great mobile reception in most places except maybe the highlands. In the winter some roads may be closed. You need to prepare for every kind of weather, even in the summer.

If you live in Europe, coming to Iceland for a long weekend is fine. But if you need to get on a long plane ride and want to thoroughly explore Iceland and drive around the whole island we recommend 2-3 weeks. That way you can stop at all the quirky and interesting places in Iceland not everyone gets to see.

It’s good to have layers when coming to Iceland. You never know how the weather will be and it can change a few times a day so it’t good to be able to layer up and down depending on the weather. The basics you would need to pack during summer are:

Base layer shirt

Warm sweater (fleece, wool or other)

Jacket that is wind and waterproof

Pants that are flexible, comfortable and relatively warm

• If you are coming from a warm climate or plan on traveling the highlands you may want to pack a pair of thermal pants (to wear under your regular pants)

Pants that are wind and waterproof (to wear over your regular pants)

It is unlikely you will need to bring shorts but if you are coming in the end of May, June, July or August you may want to pack a pair just in case.

Shoes with a good grip that are waterproof

Its good to have something to cover your ears as the wind can be quite cold if you go hiking or something of the sort (earband or beanie)

You shouldn’t really need gloves during the summer but if you will be staying outside for a long period of time, especially if it is windy or wet gloves could be something you’d want to pack as well.

It’s always good to have a pair of warm socks as well.

Note: if you are coming in the spring or fall you may want to go the middle route of the summer and winter suggestions

Of course, the summer is an excellent time of year to go to Iceland. But, you can come here all year, and yes, you can camp all year in our Cozy campers. We have a great heating system in our campers and have a 4×4 version so it’s completely winter-proof! The spring, summer and fall are easier seasons for travelling in Iceland though.

If you have 10+ days to travel you should be able to explore whatever your heart desires. There is so much to see and do in Iceland and with additional time you can plan your dream trip so you won’t miss a thing.

If you have 6-8 days to travel you should be able to drive all the way around the country

6 days: Is enough time to travel the ring road but you may have to sacrifice the golden circle

7 days: Is the perfect amount of time to travel the ring road including the golden circle

8 days: With one additional day you can add Snæfellsnes peninsula to your itinerary

9 days: If you plan to do activities that take a whole day you might want to add an additional day for that to your itinerary.

Note: These suggestions are made for optimal weather conditions. If you are traveling during winter you may want to add a day or two to your travel itinerary for flexibility due to weather and road conditions.

If you have 3-5 days to travel you should be able to explore the southern part of the country

3 days: Is enough time to travel the south coast (up to Höfn) but you may have to sacrifice the golden circle

4 days: Is the perfect amount of time to travel the south coast (up to Höfn) including the golden circle

5 days: With one additional day you can add Snæfellsnes peninsula to your itinerary

Note: These suggestions are made for optimal weather conditions. If you are traveling during winter you may want to add a day or two to your travel itinerary for flexibility due to weather and road conditions.

You can find Showers at:

• Campsites
• Geothermal Swimming Pools (Located in every small town around Iceland)

Note that campsites generally charge a small fee for using the showers so we recommend going to the swimming pools, they do cost a bit more than the campsite showers but are however way nicer as you can go for a swim, enjoy in the hot tub or sauna for as long as you want.

Here you can find the location of swimming pools in Iceland: Geothermal Swimming Pools

You can find Toilets at:

• Campsites
• Gas stations
• Tourist attractions
• Restaurants

Note that some places charge a small fee for using the restrooms

Here is a map of Iceland with all the campsites available at each time:

Campsite map

Note that you can click on each campsite to see information about opening times, prices and facilities they offer

It’s good to have layers when coming to Iceland. You never know how the weather will be and it can change a few times a day so it’t good to be able to layer up and down depending on the weather. The basics you would need to pack during winter are:

Base layer shirt (thermal or other)

Warm sweater (fleece, wool or other)

Puffer jacket that is warm, wind and waterproof

Thermal pants base layer (to wear under your regular pants)

Pants that are flexible, comfortable and relatively warm

Pants that are wind and waterproof (to wear over your regular pants)

Shoes with a good grip that are waterproof

• Don’r forget the traction cleats / crampons for the ice and snow

Headwear: Something to cover your head and ears (earband, beanie or other)

Warm gloves

Warm socks

Note: if you are coming in the spring or fall you may want to go the middle route of the summer and winter suggestions

Safe travel in Iceland is something we care deeply about. Please read up on safe travel in Iceland before you come. You can check out www.road.is and www.safetravel.is for instructions and videos. If you’re travelling off the beaten path, make sure someone always knows where you’re going and when you’re expected to be back, so search and rescue can be notified if you don’t get back on time.