General
Where is Cozy Campers Office located?
How can I contact you?
You can reach us either by:
– E-mail: info@cozycampers.is
– Phone: +(354) 519 5131
For assistance during the rental or in case of vehicle breakdown / damage please call: +(354) 771 5131
Do I need an international drivers license to be able to rent a Cozy Camper?
All driver’s licenses issued by the USA, Canada or the European Economic Area (EEA) are valid in Iceland. Drivers licenses issued by other countries must have:
– A license number
– A photo of the license holder
– A valid date
– Been printed in Latin characters
If your drivers license does not fulfill the requirements stated above you must obtain an international driver’s license to be able to drive in Iceland.
What discounts do you offer?
Early Bird Discount
3% Off the camper if you book 3+ months in advance
6% Off the camper if you book 6+ months in advance
9% Off the camper if you book 9+ months in advance
12% Off the camper if you book 12+ months in advance
Rental Period Discount
5% Off the camper for rentals 7-10 days
10% Off the camper for rentals 11-14 days
15% Off the camper for rentals 15-20 days
20% Off the camper for rentals 21+ days
Seasonal Discount
High Summer Season
1.June – 14.September
Summer Season – 15% lower prices
15.May – 31.May
15.September – 30.September
Spring/Fall Season – 30% lower prices
1.May – 14.May
1.October – 14.October
Winter Season – 40% lower prices
1.March – 30.April
15.October – 14. November
High Winter Season – 50% lower prices
1.February – 28/29.February
15.November – 22.December
All discounts are automatically calculated in the booking process
What are your opening hours?
Everyday: 9:00 – 17:30
Booking and Payment
Are there any requirements for renting a Cozy Camper?
Yes! To be able to rent a Cozy Camper you have to be 20 years old and have held a drivers license for at least 12 months prior to the start of the rental. The same applies to any extra drivers.
What is the minimum rental period?
The rental period must be a minimum of 3 full days (72 hours).
What is included in the rental price?
The rental price includes the camper of your choice, unlimited mileage/kilometers, 24 % VAT tax, CDW (Collision Damage Waiver) insurance where your deductible is 2500 € in case of damage/collision, bedding (sheet, pillows and duvets), and everything you need to cook a simple homemade meal.
With every booking we offer a FREE pickup shuttle service within the Reykjavik Area OR a FREE transport option from Keflavik Airport (note the pickup transfer needs to be booked at least 48 hours before the rental in manage booking)
To see what each camper has to offer go to Our Fleet and choose a camper. Don’t forget to checkout the additional insurance and extras we offer here. For further information please review the Terms.
I can’t book a camper on your website, what should I do?
If you are having any trouble booking your reservation or have any questions regarding your reservation please e-mail us at: info@cozycampers.is
I booked a camper but didn’t receive a confirmation e-mail, what should I do?
Please e-mail us at: info@cozycampers.is
How do I pay for the rental?
When booking your reservation on our website you will be given three options:
1. Pay a 50% down-payment and the remaining 50% at check-in with a credit card.
2. Pay the whole amount of the order (100%) with a credit card.
3. Pay 50% via Paypal and the remaining 50% at check-in with a credit card, if you choose this method we will contact you within 3 days with the invoice.
Note that we do NOT accept AMEX
- Note that the name on the reservation must be the same as the card holder.
If you have any other wishes regarding payments or need any assistance with booking your reservation please e-mail us at: info@cozycampers.is
Do I need to bring a credit card when I pickup the camper?
Yes you do! At the start of the rental we will make an imprint of your credit card for security reasons, even when a voucher covers the total cost of the rental. This imprint may be used to cover any extra charges such as: parking or traffic tickets, fuel-refill, damage to the vehicle or any other cost due to the use of the rented vehicle.
– Note that the name of the reservation and the card holders name have to mach.
Can I make changes to my reservation?
Yes you can make changes to your reservation up to 48 hours prior to your rental in MANAGE BOOKING. If you need assistance you can contact us at: info@cozycampers.is
Can I cancel my reservation?
Yes you can. You qualify for a 100% refund if you cancel 48 hours prior to the start of the rental. If you cancel after that we hold a 20% cancellation fee (off the total amount of the booking).
Can I get a refund If I return the camper early?
No, we do not offer a refund if you choose to return the camper earlier then the date / time registered on your reservation.
If you wish to return the camper earlier than the drop-off time specified on your reservation please notify us at least a 1 hour before your return.
If you wish to return the camper AFTER HOURS (before 9:00 or after 17:00) we require a security deposit equivalent to your insurance self-risk:
- CDW included insurance: 2.300 EUR
- SCDW insurance: 900 EUR
- Premium insurance: 0 EUR
The Camper
What kind of campers do you offer?
4×4 CAMPERS
BUDGET – The Highlander I
Size: Medium
Sleeps: 2 Adults
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic
PREMIUM – The Highlander I
Size: Medium
Sleeps: 2 Adults
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic
PREMIUM – The Highlander II
Size: Large
Sleeps: 2 Adults
Bags: 2 x 23 kg suitcase + carry-on
Transmission: Automatic
PREMIUM – The Highlander III – COMING IN 2022
Size: Large
Sleeps: 3 Adults
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic
2×4 CAMPERS
BUDGET – Cozy 1 – Manual
Size: Small
Sleeps: 2 Adults
Bags: carry-on
Transmission: Manual
BUDGET – Cozy 2 – Automatic
Size: Medium
Sleeps: 2 Adults (3 seats)
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic
BUDGET – Cozy 2 – Manual
Size: Medium
Sleeps: 2 Adults (3 seats)
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Manual
BUDGET – Cozy 2 XL – Manual
Size: Large
Sleeps: 2 Adults (3 seats)
Bags: 2 x 23 kg suitcase + carry-on
Transmission: Manual
Cozy 1 – Manual
Size: Small
Sleeps: 2 Adults
Bags: carry-on
Transmission: Manual
Cozy 1 – Automatic
Size: Small
Sleeps: 2 Adults
Bags: carry-on
Transmission: Automatic
Cozy 2 – Automatic
Size: Medium
Sleeps: 2 Adults (3 seats)
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic
Cozy 3 – Automatic – COMING IN 2022
Size: Large
Sleeps: 3 Adults
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic
Cozy 4
Size: X-Large
Sleeps: 4 Adults
Bags: 2 x 23 kg suitcase + carry-on
Transmission: Automatic
Note that we reserve the right to substitute a vehicle if the reserved camper is not available upon pick-up, either with a similar camper or a camper of a higher class!
What is included with the camper?
All of our campers are well equipped with all the essentials you need while traveling in Iceland. Luxurious interior, large windows to enjoy the beautiful Icelandic view, blackout curtains for the bright summer nights, multi-colored LED light system, quality sofa-bed that comes with duvets, pillows and a sheet, as well as a Webasto heating system to keep you warm and cozy, day and night! Included with each camper is a gas stove and all the equipment you need to make a delicious homemade meal.
Each Cozy Camper Includes:
- Sofa-bed
- Sink with running water
- Refrigerator/Cooler
- Gas Stove + 1 Gas Can
- Cookware & Kitchenware
- Linen, Duvets & Pillows
- Heating System
- Extra Battery
- Radio/USB/BlueTooth
- Unlimited km/miles
- Tracking Device
- CDW Insurance
Note that the campers do not have a toilet or a shower!
Do the campers have a toilet or a shower?
No, our campers do not have a toilet or a shower.
You can find Toilets at:
- Campsites
- Gas Stations
- Tourist attractions
- Restaurants
You can find Showers at:
- Campsites
- Geothermal Swimming Pools (Located in every small town around Iceland)
Which roads is my camper allowed to drive?
Roads
It is forbidden to drive off road or marked paths. 2×4 (2-wheel drive) vehicles are forbidden to drive on roads marked as F-roads (highland roads), as well as driving on Kjölur (road 35) or Kaldidalur (road 550), road 570, road 936, road 910 and Road 622, or any road marked with a jeep on road.is map.
Driving on roads marked as F-roads (highland roads) is only allowed on 4×4 (4-wheel drive) vehicles. A few roads are off limits for our 4×4 campers and they are: Road 622, F-578, F-337, F-261, F-210, F-821, F-88, F-910 (austurleið: road between F26 and Askja), F-894 and F-980.
Landmannalaugar – recommended route: F208 North (road 32 – road F26 – F208) or F225 (road 26 – F225) – If you choose to drive F208 South to Landmannalaugar please be extra cautious!
Askja – recommended route: road 901 (Mörðudalsleið) – road F905 – road F910 (It is NOT allowed to drive route F88 to Askja)
Þórsmörk – recommended route: road 249 – road F-249 (do NOT cross the river Krossá under any circumstances)
Note that river crossing on F-roads is completely on your own responsibility and any damage due to river crossing is on your own cost. Violations due to forbidden road crossing could result in a fine equivalent to the amount of your self-risk according to Cozy Campers price list. Note that fines do not affect your liability regarding damage.
Please have in mind that roads with high accident rate involving foreign drivers include:
– Road 26 (Landvegur, Southern Iceland)
– Road 268 (Þingskálavegur, Southern Iceland)
– Road 42 (Krísuvíkurvegur, Reykjanes peninsula)
– Road 55 (Heydalsvegur, Snæfellsnes Peninsula)
– Road 54 (Snæfellsvegur, Snæfellsnes Peninsula)
– Road 59 (Laxárdalsvegur, Westfjords)
– Road 60 (Vestfjarðarvegur, Westfjords)
– Road 63 (Bíldudalsvegur, Westfjords)
– Road 612 (Örlygshafnarvegur, Westfjords)
– Road 711 (Vatnsnesvegur, Nothern Iceland)
– Road 864 (Hólsfjallavegur, Northern Iceland) – 4×4 recommended!
– Road 939 (Öxi, Eastern Iceland) – All campers: AVOID during winter!
Please drive extra carefully when entering these road
Extras and Insurance
What damages / incidents are NOT covered by insurance?
The CDW or SCDW do not cover damages such as:
- Damage due to gravel hitting the vehicle by passing vehicles or the vehicle in front. You can purchase the GP (Gravel Protection) when booking to cover such damages.
- Damage caused by sand, ash or pumice. You can purchase the SAAP (Sand And Ash Protection) when booking to cover such damages.
- Intentional damage or damage due to gross negligence.
- Damage resulting from the driver being under the influence of any intoxicants!
- Damage done by animals or due to hitting a animal.
- Damage done by putting Gasoline on a Diesel fuel tank.
- Any damages to tires or the chassis (underneath the vehicle).
- Damage due to river crossing.
- Damage resulting from driving in places where vehicle traffic is banned.
- Damage to 2×4 vehicle caused by driving on roads marked as F-roads (highland roads), as well as driving Kjölur (road 35) or Kaldidalur (road 550).
Note that damages such as these are not covered by any insurance and are completely on your own responsibility and cost!
Please review the insurance section in the TERMS for further information.
Can I add extras after my order has been confirmed?
Yes, you can add extras up to 48 hours before your rental in MANAGE BOOKING. If you need assistance contact us at e-mail at: info@cozycampers.is
Note that we can not promise to have all extras available if you add them when you arrive at our office!
Can I add/change my insurance at check-in?
Yes you can! We will go through the insurance we offer in the check-in process so you can change it before signing the rental agreement.
What are the most common types of damage?
1. Gravel Damages
- Chip marks on the car body
- Cracks on the windshield
How to avoid: It’s very hard to avoid these damages when driving in Iceland so we highly recommend taking the gravel protection for minimum coverage.
2. Dents due to someone dinging your car door
How to avoid: Try to avoid parking too close to other cars
3. Scratches on the car body
How to avoid:
- Don’t use cleaning brushes at gas stations
- Don’t write on the car body with your hands
- Try to avoid tree branches/bushes
4. Damages to doors due to strong winds
How to avoid: It can be quite windy in Iceland so it’s important to follow these points to avoid damages:
- Park against the wind so it’s blowing the door shut (not open)
- When opening the door on a windy day always hold on to it with both hands as the wind can suddenly blow the door out of your hand
- Don’t leave the door open unattended as sudden wind gusts can blow it up quicker than you can manage to grab a hold of it
This type of damage is most common from September to April
5. Damages to underwagon
- Plastic covers
- Sill (rocker panel)
How to avoid: Don’t drive on forbidden roads or off road. Violations are subject to fines
Pick-Up and Drop-Off
What kind of Pick-Up service do you offer?
All campers must be picked up at our office by 17:30, so we can finalize contracts, any leftover payments before you start your adventure!
Transport Service
City Center / Hotel in Reykjavik (FREE)
You’ll be transported from the City Center / Hotel in Reykjavik to Cozy Campers.
Flybus option from KEF airport (FREE)
Service available for those arriving at KEF airport NO LATER THAN 15:30
The Flybus will transport you from Keflavik airport to BSI Bus Terminal in Reykjavik, from there you’ll catch a ride to Cozy Campers.
Private transfer from KEF airport / Hotel in Keflavik (60 EUR)
Service available for those arriving at KEF airport NO LATER THAN 16:00
You’ll be transported from KEF airport / Hotel in Keflavik directly to Cozy Campers.
Note: You have up to 48 hours before the rental to add transport to your reservation.
What happens if my flight is delayed?
If you have completed the online check-in then you don’t have to worry as we can arrange self service AFTER HOURS pickup for you (online check-in closes 24 hours before the rental)
If you have NOT completed the online check-in and your flight is delayed past:
- 15:30 if you have opted for the flybus option from KEF airport
- 16:00 if you have opted for the private transfer from KEF
You will unfortunately have to pickup the camper the following day.
What airport will I be landing at when arriving in Iceland?
You will be landing at Keflavik International Airport (KEF airport), located in the town of Keflavik.
Note: Reykjavik airport is a domestic airport ONLY.
How far from KEF airport is Cozy Campers?
Cozy Campers is located in the capital area (Reykjavik), about a 45 minute drive from KEF airport.
Do you offer transport from Keflavik / KEF airport?
Yes, we offer two transport options from Keflavik / KEF airport to Cozy Campers:
- Flybus option from KEF airport (FREE)
- Private transfer from KEF airport / Hotel in Keflavik (60 EUR)
Note: You have up to 48 hours before the rental to add transport to your reservation.
Do you offer transport from City Center / Hotel in Reykjavik?
Yes, we offer a transport option from the city center / hotel in Reykjavik to Cozy Campers for FREE
Note: You have up to 48 hours before the rental to add transport to your reservation.
Do you offer transport to Cozy Campers?
Yes, we offer the following transport options to Cozy Campers:
From Keflavik
- Flybus option from KEF airport (FREE for those landing NO LATER THAN 15:30)
- Private transfer from KEF airport / Hotel in Keflavik (60 EUR)
If your flight arrival is later than 14:00 we highly recommend completing the online check-in as that will allow us to arrange AFTER HOURS pickup in case of any delays
From Reykjavik
- Private transfer from City Center / Hotel in Reykjavik (FREE)
Note: You can add a transport option to your booking up to 48 hours before the rental
Drop-off and transportation
Travelling in Iceland
Is it safe to visit Iceland now?
Iceland is always safe to visit. It’s among the safest countries in the world, even if you’re travelling alone. Of course, you need to use common sense and take caution when you’re on the roads and near the main natural attractions. In the winter you should check road safety websites and the weather forecast before heading out in our Cozy camper!
Winter travelling
When you rent a camper from us you don’t have to worry much about winter travelling in Iceland. We have 4×4 campers with great heating system and equipment. Of course they have snow tires in winter. Always be careful on the roads, check if they’re closed before departing and check the weather forecast. But besides that, simply have fun with your winter travelling in Iceland!
What must you see in Iceland?
There are so many must-see places in Iceland, they’re impossible to list. It all depends on how much time you have, which parts of the country you’re visiting, etc. We recommend a mix of the natural wonders, small fishing villages along the coast, Reykjavík city (or the other big ones like Akureyri, Egilsstaðir and Ísafjörður if you’re in the vicinity) and quirky little museums or attractions in each part of the country. Check out our blog for more suggestions!
Do I need shots to go to Iceland?
Nope, you shouldn’t need any shots in particular before coming here but you should probably consult with a medical professional and not take our word for it, just in case.
How dangerous is Iceland?
Iceland isn’t a really dangerous place to visit unless you’re reckless and don’t show nature the respect it deserves. It’s not like Disney World where you have signs warning about any possible danger. So often times accidents happen when people go to close to edges of cliffs, aren’t careful enough on the roads, go off walking paths, get lost etc.
What do you wear in Iceland?
Well, that depends on the season, the weather and where you are in Iceland! In the summer you need to bring everything from shorts and t-shirts to thick winter coats. In the winter you better be prepared for anything. Icelanders are more often than not underdressed because they’re used to the cold weather and don’t mind it as much. So it’s a fun contrast during summer to see an Icelander wearing shorts in the Laugavegur shopping street and a tourist next to him that looks like he’s going to Everest!
Is Iceland expensive to visit?
What do I need to know before going to Iceland?
The basics: Nearly every Icelander speaks good English, Iceland is technologically advanced and we have a great mobile reception in most places except maybe the highlands. In the winter some roads may be closed. You need to prepare for every kind of weather, even in the summer.
How long do you need to visit Iceland?
If you live in Europe, coming to Iceland for a long weekend is fine. But if you need to get on a long plane ride and want to thoroughly explore Iceland and drive around the whole island we recommend 2-3 weeks. That way you can stop at all the quirky and interesting places in Iceland not everyone gets to see.
What should I bring with me to Iceland? – SUMMER
What is the best time of year to go to Iceland?
Of course, the summer is an excellent time of year to go to Iceland. But, you can come here all year, and yes, you can camp all year in our Cozy campers. We have a great heating system in our campers and have a 4×4 version so it’s completely winter-proof! The spring, summer and fall are easier seasons for travelling in Iceland though.
I have 10+ days to travel around Iceland – Where should I go?
I have 6-8 days to travel around Iceland – Where should I go?
I have 3-5 days to travel around Iceland – Where should I go?
Where can I find a place to SHOWER on the road?
You can find Showers at:
- Campsites
- Geothermal Swimming Pools (Located in every small town around Iceland)
Note that campsites generally charge a small fee for using the showers so we recommend going to the swimming pools, they do cost a bit more than the campsite showers but are however way nicer as you can go for a swim, enjoy in the hot tub or sauna for as long as you want.
Here you can find the location of swimming pools in Iceland: Geothermal Swimming Pools
Where can I find TOILETS on the road?
You can find Toilets at:
- Campsites
- Gas stations
- Tourist attractions
- Restaurants
Note that some places charge a small fee for using the restrooms
Where can I find information about CAMPSITES in Iceland?
Here is a map of Iceland with all the campsites available at each time:
Note that you can click on each campsite to see information about opening times, prices and facilities they offer
What should I bring with me to Iceland? – WINTER
Pick-up and transportation
Safe Travel
How to travel safely in Iceland
Safe travel in Iceland is something we care deeply about. Please read up on safe travel in Iceland before you come. You can check out www.road.is and www.safetravel.is for instructions and videos. If you’re travelling off the beaten path, make sure someone always knows where you’re going and when you’re expected to be back, so search and rescue can be notified if you don’t get back on time.