Frequently Asked Questions

Opening Hours Everyday: 9:00 am – 18:00 pm. – Note that all campers must be picked up / dropped off at our office by 17:30 pm We offer drop off outside of opening hours (premium insurance is required)

Cozy Campers is located at: Kársnesbraut 106, 200 Kópavogur, Reykjavík area.
– 45 minutes from KEF airport / Keflavík

You can reach us either by:
– E-mail: info@cozycampers.is
– Phone: +(354) 519 5131

For assistance during the rental or in case of vehicle breakdown / damage please call: +(354) 771 5131

 

Early Bird Discount

3% Off the camper if you book 3+ months in advance

6% Off the camper if you book 6+ months in advance

9% Off the camper if you book 9+ months in advance

12% Off the camper if you book 12+ months in advance

 

Rental Period Discount

5% Off the camper for rentals 7-10 days

10% Off the camper for rentals 11-14 days

15% Off the camper for rentals 15-20 days

20% Off the camper for rentals 21+ days

 

Seasonal Discount

High Summer Season
1.June – 14.September

Summer Season – 15% lower prices
15.May – 31.May
15.September – 30.September

Spring/Fall Season – 30% lower prices
1.May – 14.May
1.October – 14.October

Winter Season – 40% lower prices
1.March – 30.April
15.October – 14. November

High Winter Season – 50% lower prices
1.February – 28/29.February
15.November – 22.December

All discounts are automatically calculated in the booking process

Yes! To be able to rent a Cozy Camper you have to be 20 years old and have held a drivers license for at least 12 months prior to the start of the rental. The same applies for any extra drivers.

All drivers licenses issued by the USA, Canada or the European Economic Area (EEA) are valid in Iceland. Drivers licenses issued by other countries must have:
– A license number
– A photo of the license holder
– A valid date
– Been printed in Latin characters
If your drivers license does not fulfill the requirements stated above you must obtain an international drivers license to be able to drive in Iceland.

The rental period must be a minimum of 3 full days (72 hours).

The rental price includes the camper of your choice, unlimited mileage/kilometers, 24 % VAT tax, CDW (Collision Damage Waiver) insurance where your deductible is 2500 € in case of damage/collision, bedding (sheet, pillows and duvets), and everything you need to cook a simple homemade meal.

With every booking we offer a FREE pickup shuttle service within the Reykjavik Area OR a FREE transport option from Keflavik Airport (note the pickup transfer needs to be booked at least 48 hours before the rental in manage booking)

To see what each camper has to offer go to Our Fleet and choose a camper. Don’t forget to checkout the additional insurance and extras we offer here. For further information please review the Terms.

You get the best price by booking your reservation through our website.

 

If you are having any trouble booking your reservation or have any questions regarding your reservation please e-mail us at: info@cozycampers.is

Please e-mail us at: info@cozycampers.is

When booking your reservation on our website you will be given three options:
1. Pay a 50% down-payment and the remaining 50% at check-in with a credit card.
2. Pay the whole amount of the order (100%) with a credit card.
3. Pay 50% via Paypal and the remaining 50% at check-in with a credit card, if you choose this method we will contact you within 3 days with the invoice.

Note that we do NOT accept AMEX

• Note that the name on the reservation must be the same as the card holder.

If you have any other wishes regarding payments or need any assistance with booking your reservation please e-mail us at: info@cozycampers.is

Yes you do! At the start of the rental we will make an imprint of your credit card for security reasons, even when a voucher covers the total cost of the rental. This imprint may be used to cover any extra charges such as: parking or traffic tickets, fuel-refill, damage to the vehicle or any other cost due to the use of the rented vehicle.

– Note that the name of the reservation and the card holders name have to mach.

Yes you can make changes to your reservation up to 48 hours prior to your rental in MANAGE BOOKING. If you need assistance you can contact us at: info@cozycampers.is

 

Yes you can. You qualify for a 100% refund if you cancel 48 hours prior to the start of the rental. If you cancel after that we hold a 20% cancellation fee (off the total amount of the booking).

No, we do not refund if you choose to bring it in early. If you wish to return the camper earlier then the drop-off time specified on your reservation please notify us at least a 24 hour before your return.

(Optional) If you wish to return the camper outside of opening hours (9:00 am – 17:30 pm), we take a deposit equivalent to the amount of your self-risk (600-2500 EUR) at the start of the rental and refund you the deposit if there is no damage or collision on the camper when dropped off. Please return the camper to our office at: Kársnesbraut 106, 200 Kópavogur, Capital area and put the car keys in the postbox on our office door.

The rental agreement will become active when it has been signed by the renter. The rental agreement is in force until the camper has been returned to our office and has gone through the drop-off inspection.

4×4 CAMPERS

BUDGET – The Highlander I
Size: Medium
Sleeps: 2 Adults
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic

PREMIUM – The Highlander I
Size: Medium
Sleeps: 2 Adults
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic

PREMIUM – The Highlander II
Size: Large
Sleeps: 2 Adults
Bags: 2 x 23 kg suitcase + carry-on
Transmission: Automatic

PREMIUM – The Highlander III – COMING IN 2022
Size: Large
Sleeps: 3 Adults
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic

2×4 CAMPERS

BUDGET – Cozy 1 – Manual
Size: Small
Sleeps: 2 Adults
Bags: carry-on
Transmission: Manual

BUDGET – Cozy 2 – Automatic
Size: Medium
Sleeps: 2 Adults (3 seats)
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic

BUDGET – Cozy 2 – Manual
Size: Medium
Sleeps: 2 Adults (3 seats)
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Manual

BUDGET – Cozy 2 XL – Manual
Size: Large
Sleeps: 2 Adults (3 seats)
Bags: 2 x 23 kg suitcase + carry-on
Transmission: Manual

Cozy 1 – Manual
Size: Small
Sleeps: 2 Adults
Bags: carry-on
Transmission: Manual

Cozy 1 – Automatic
Size: Small
Sleeps: 2 Adults
Bags: carry-on
Transmission: Automatic

Cozy 2 – Automatic
Size: Medium
Sleeps: 2 Adults (3 seats)
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic

Cozy 3 – Automatic – COMING IN 2022
Size: Large
Sleeps: 3 Adults
Bags: 1 x 23 kg suitcase + carry-on
Transmission: Automatic

Cozy 4
Size: X-Large
Sleeps: 4 Adults
Bags: 2 x 23 kg suitcase + carry-on
Transmission: Automatic

Note that we reserve the right to substitute a vehicle if the reserved camper is not available upon pick-up, either with a similar camper or a camper of a higher class!

All of our campers are well equipped with all the essentials you need while traveling in Iceland. Luxurious interior, large windows to enjoy the beautiful Icelandic view, blackout curtains for the bright summer nights, multi-colored LED light system, quality sofa-bed that comes with duvets, pillows and a sheet, as well as a Webasto heating system to keep you warm and cozy, day and night! Included with each camper is a gas stove and all the equipment you need to make a delicious homemade meal.

Each Cozy Camper Includes:

• Sofa-bed
• Sink with running water
• Refrigerator/Cooler
• Gas Stove + 1 Gas Can
• Cookware & Kitchenware
• Linen, Duvets & Pillows
• Heating System
• Extra Battery
• Radio/USB/BlueTooth
• Unlimited km/miles
• Tracking Device
• CDW Insurance

Note that the campers do not have a toilet or a shower!

No, our campers do not have a toilet or a shower.

You can find Toilets at:

• Campsites
• Gas Stations
• Tourist attractions
• Restaurants

You can find Showers at:

• Campsites
• Geothermal Swimming Pools (Located in every small town around Iceland)

Roads

It is forbidden to drive off road or marked paths. 2×4 (2-wheel drive) vehicles are forbidden to drive on roads marked as F-roads (highland roads), as well as driving on Kjölur (road 35) or Kaldidalur (road 550), road 570, road 936, road 910 and Road 622, or any road marked with a jeep on road.is map.

Driving on roads marked as F-roads (highland roads) is only allowed on 4×4 (4-wheel drive) vehicles. A few roads are off limits for our 4×4 campers and they are: Road 622, F-578, F-337, F-261, F-210, F-821, F-88, F-910 and F-980.

Landmannalaugar – recommended route: F208 North (road 32 – road F26 – F208) or F225 (road 26 – F225) – If you choose to drive F208 South to Landmannalaugar please be extra cautious!

Askja – recommended route: road 901 (Mörðudalsleið) – road F905 – road F910 (It is NOT allowed to drive route F88 to Askja)

Þórsmörk – recommended route: road 249 – road F-249 (do NOT cross the river Krossá under any circumstances)

Note that river crossing on F-roads is completely on your own responsibility and any damage due to river crossing is on your own cost. Violations due to forbidden road crossing could result in a fine equivalent to the amount of your self-risk according to Cozy Campers price list. Note that fines do not affect your liability regarding damage.

Please have in mind that roads with high accident rate involving foreign drivers include:

– Road 26 (Landvegur, Southern Iceland)
– Road 268 (Þingskálavegur, Southern Iceland)
– Road 42 (Krísuvíkurvegur, Reykjanes peninsula)
– Road 55 (Heydalsvegur, Snæfellsnes Peninsula)
– Road 54 (Snæfellsvegur, Snæfellsnes Peninsula)
– Road 59 (Laxárdalsvegur, Westfjords)
– Road 60 (Vestfjarðarvegur, Westfjords)
– Road 63 (Bíldudalsvegur, Westfjords)
– Road 612 (Örlygshafnarvegur, Westfjords)
– Road 711 (Vatnsnesvegur, Nothern Iceland)
– Road 864 (Hólsfjallavegur, Northern Iceland) – 4×4 recommended!
– Road 939 (Öxi, Eastern Iceland) – All campers: AVOID during winter!

Please drive extra carefully when entering these road

 

To see the extras we offer click here

CDW – Collision Damage Waiver (Included)
CDW (Collision Damage Waiver) is included with each rental. The CDW insurance includes third-party liability insurance and accident insurance for the driver and owner of the vehicle. You are liable for damages to the vehicle up to the amount of 2500 €.

SCDW – Super Collision Damage Waiver 
To lower your self-risk you can purchase the SCDW (Super Collision Damage Waiver) insurance. The SCDW includes liability insurance and accident insurance for the driver and owner of the vehicle. With the SCDW insurance you are liable for damages to the vehicle up to the amount of 600 €.

GP – Gravel protection (Recommended)
When driving in Iceland you are more than likely to drive across gravel sections. The Gravel protection covers damages to the windscreen, headlights, body and paint on the vehicle caused by gravel or stones thrown to the vehicle by passing vehicles or the vehicle in front. This is one of the most common cause of damage to our vehicles! So we recommend this insurance to all our customers.

SAAP – Sand And Ash Protection 
No standard insurance covers damages from ash or sandstorms but we offer our SAAP insurance which covers damages to the paint, windows, lights and components of the vehicle due to ash- and sandstorms. We do experience sand storms in Iceland, especially in the South and South-East coast. With the SAAP insurance you are liable for damages to the vehicle up to the amount of 600 €.

PP – Premium Package (All In One!)
Premium Insurance Package covers all above! It includes SCDW, GP and SAAP insurance. With the Premium Package you are liable for damages to the vehicle up to the amount of 300 €.

To see prices for each insurance click here

The CDW or SCDW do not cover damages such as: 

• Damage due to gravel hitting the vehicle by passing vehicles or the vehicle in front. You can purchase the GP (Gravel Protection) when booking to cover such damages.
• Damage caused by sand, ash or pumice. You can purchase the SAAP (Sand And Ash Protection) when booking to cover such damages.
• Intentional damage or damage due to gross negligence.
• Damage resulting from the driver being under the influence of any intoxicants!
• Damage done by animals or due to hitting a animal.
• Damage done by putting Gasoline on a Diesel fuel tank.
• Any damages to tires or the chassis (underneath the vehicle).
• Damage due to river crossing.
• Damage resulting from driving in places where vehicle traffic is banned.
• Damage to 2×4 vehicle caused by driving on roads marked as F-roads (highland roads), as well as driving Kjölur (road 35) or Kaldidalur (road 550).

Note that damages such as these are not covered by any insurance and are completely on your own responsibility and cost! 

Please review the insurance section in the TERMS for further information.

 

Yes you can! You can add extras to your order up to 48 hours prior to the start of your rental in MANAGE BOOKING. If you need assistance contact us at e-mail at: info@cozycampers.is

Note that we can not promise to have all extras available if you add them when you arrive at our office!

Yes you can! We will go through the insurance we offer in the check-in process so you can change it before signing the rental agreement.

Note that transport options need to be requested NO LATER THAN 48 hours before the rental

 

 

DROP-OFF

All campers must be dropped off at our office!

Drop-off during opening hours: Please drop the camper off at our office at the time specified on your reservation. The drop off process can take up to 45 minutes as the camper will be cleaned (on the outside) before undergoing a damage inspection.

Please gather your belongings, tidy up and throw away trash before handing over the key.

Transport from Cozy Campers (FREE)

We offer a FREE shuttle to downtown Reykjavik. No need to pre-book.

BSI Bus Terminal > City Center / Hotel

Departure Schedule from Cozy Campers:  10:00  |  12:00  |  16:00  |  17:30

Make sure to return the camper at least 45 minutes before the shuttle departure

AFTER HOURS DROP OFF
If you wish to return the Cozy Camper off AFTER HOURS, that is between 17:30-8:30, a security deposit equivalent to your insurance deductible (0-2.000 EUR) will be taken at the start of the rental. This deposit may be used to cover any extra charges such as parking, traffic or toll fines, fuel refill, damage to the vehicle or any other cost due to the use of the rented vehicle.

Please park the camper outside our office, gather your belongings, turn off the heater and fridge, tidy up and throw away trash before locking the camper and return the keys through the hatch on our office door.

Note: No transport option is available after hours, therefore we recommend downloading the taxi hreyfill app or call +354 588 55 22 for easy transport to your next location.

If your fight is delayed and you have to change your pick-up time please let us know immediately so we can reschedule your pick-up! You can either call us: +354 519 5131 or send us an e-mail: info@cozycampers.is

Note that we are only open 9:00 am – 18:00 pm so if your flight is delayed, resulting in your arrival at our office later than 17:30, we suggest booking a hotel for the night and rescheduling your pick-up to the next morning.

• If you return the camper 1+ hours later then the drop off time registered on the reservation we charge a FINE of 100 EUR for every hour you are late.

If you wish to return the camper earlier then the time specified on your reservation
we require you to give us a 24 hour notice, if you do not give us the notice you might have to wait at our office for the camper to get through an inspection and we can not promise to be able transport you to your next destination right away. Not that no refund will be given if you return the camper earlier then the time specified on the signed rental agreement.

Note that if you wish to return the camper outside of opening hours we require a deposit equivalent to your self risk (600-2500 EUR) upon your arrival.

We offer a free cleaning service, however we do ask you to take all your belongings together and tidy up before you hand in the keys. Note that if the camper is exceptionally dirty on the inside when dropped off, we charge 50 €.

Yes you do! You will receive the camper with a full fuel tank and we require you to return it with a full tank. If you do not we will charge for the fuel needed to fill the tank as well as a service fee of 50 €.

All Cozy Campers run on DIESEL!

You will be landing at Keflavik International Airport (KEF airport), located in the town of Keflavik.
Note: Reykjavik airport is a domestic airport ONLY.

Cozy Campers is located in the capital area (Reykjavik), about a 45 minute drive from KEF airport.

Yes, we offer two transport options from Keflavik / KEF airport to Cozy Campers:

• Flybus option from KEF airport (FREE)
• Private transfer from KEF airport / Hotel in Keflavik (60 EUR)

Note: You have up to 48 hours before the rental to add transport to your booking

Yes, we offer a transport option from the city center / hotel in Reykjavik to Cozy Campers for FREE

Note: You have up to 48 hours before the rental to choose a transport option

Iceland is always safe to visit. It’s among the safest countries in the world, even if you’re travelling alone. Of course, you need to use common sense and take caution when you’re on the roads and near the main natural attractions. In the winter you should check road safety websites and the weather forecast before heading out in our Cozy camper!

When you rent a camper from us you don’t have to worry much about winter travelling in Iceland. We have 4×4 campers with great heating system and equipment. Of course they have snow tires in winter. Always be careful on the roads, check if they’re closed before departing and check the weather forecast. But besides that, simply have fun with your winter travelling in Iceland!

There are so many must-see places in Iceland, they’re impossible to list. It all depends on how much time you have, which parts of the country you’re visiting, etc. We recommend a mix of the natural wonders, small fishing villages along the coast, Reykjavík city (or the other big ones like Akureyri, Egilsstaðir and Ísafjörður if you’re in the vicinity) and quirky little museums or attractions in each part of the country. Check out our blog for more suggestions!

Nope, you shouldn’t need any shots in particular before coming here but you should probably consult with a medical professional and not take our word for it, just in case.

Iceland isn’t a really dangerous place to visit unless you’re reckless and don’t show nature the respect it deserves. It’s not like Disney World where you have signs warning about any possible danger. So often times accidents happen when people go to close to edges of cliffs, aren’t careful enough on the roads, go off walking paths, get lost etc.

Well, that depends on the season, the weather and where you are in Iceland! In the summer you need to bring everything from shorts and t-shirts to thick winter coats. In the winter you better be prepared for anything. Icelanders are more often than not underdressed because they’re used to the cold weather and don’t mind it as much. So it’s a fun contrast during summer to see an Icelander wearing shorts in the Laugavegur shopping street and a tourist next to him that looks like he’s going to Everest!

Some people find Iceland to be a little expensive but you can get away with eating cheap but nice food if you shop in grocery stores and cook in your camper! Access to the natural wonders in Iceland is free although some places may charge you for parking and using the toilet.

The basics: Nearly every Icelander speaks good English, Iceland is technologically advanced and we have a great mobile reception in most places except maybe the highlands. In the winter some roads may be closed. You need to prepare for every kind of weather, even in the summer.

If you live in Europe, coming to Iceland for a long weekend is fine. But if you need to get on a long plane ride and want to thoroughly explore Iceland and drive around the whole island we recommend 2-3 weeks. That way you can stop at all the quirky and interesting places in Iceland not everyone gets to see.

Of course, the summer is an excellent time of year to go to Iceland. But, you can come here all year, and yes, you can camp all year in our Cozy campers. We have a great heating system in our campers and have a 4×4 version so it’s completely winter-proof! The spring, summer and fall are easier seasons for travelling in Iceland though.

You can find Showers at:

• Campsites
• Geothermal Swimming Pools (Located in every small town around Iceland)

Note that campsites generally charge a small fee for using the showers so we recommend going to the swimming pools, they do cost a bit more than the campsite showers but are however way nicer as you can go for a swim, enjoy in the hot tub or sauna for as long as you want.

Here you can find the location of swimming pools in Iceland: Geothermal Swimming Pools

You can find Toilets at:

• Campsites
• Gas stations
• Tourist attractions
• Restaurants

Note that some places charge a small fee for using the restrooms

Here is a map of Iceland with all the campsites available at each time:

Summer Campsites

Winter Campsites

Note that you can click on each campsite to see information about opening times, prices and facilities they offer

Safe travel in Iceland is something we care deeply about. Please read up on safe travel in Iceland before you come. You can check out www.road.is and www.safetravel.is for instructions and videos. If you’re travelling off the beaten path, make sure someone always knows where you’re going and when you’re expected to be back, so search and rescue can be notified if you don’t get back on time.