General

What are your opening hours?


We are open every day:
9:00 am – 18:00 pm.

Note that our Pick-up/Drop-off transport service is available:
– Flybus/BSI Bus Terminal & Hotel in Reykjavik (FREE): 9:00 am – 17:00 pm.
– Keflavik Airport (90 €): 9:00 am – 16:30 pm.

 

Which seasons are you open?


High Season
15.June – 14.August

Mid Season – 15% Off
15.May – 14.June
15.August – 14.September

Low Season – 30% Off
1.March – 14.May
15.September – 14.October

Winter Season – 45% Off
15.October – 14. December

Closed: 16.December – 29.February 

 

Where is Cozy Campers Office located?


Cozy Campers Office is located at: Kársnesbraut 106, 200 Kópavogur, Capital Area.

How can I contact you?


You can reach us either by:

– E-mail: info@cozycampers.is
– Phone: +354 519 5131

24h emergency brake-down service phone while traveling: +354 771 5131

Booking and Payment

Are there any requirements for renting a Cozy Camper?


Yes! To be able to rent a Cozy Camper you have to be 21 years old and have held a drivers license for at least 12 months prior to the start of the rental. The same applies for any extra drivers.

Do I need an international drivers license to be able to rent a Cozy Camper?


All drivers licenses issued by the USA, Canada or the European Economic Area (EEA) are valid in Iceland. Drivers licenses issued by other countries must have:

– A license number
– A photo of the license holder
– A valid date
– Been printed in Latin characters
If your drivers license does not fulfill the requirements stated above you must obtain an international drivers license to be able to drive in Iceland.

What is the minimum rental period?


The rental period must be a minimum of 3 full days (72 hours).

What is included in the rental price?


The rental price includes the camper of your choice, unlimited mileage/kilometers, 24 % VAT tax, CDW (Collision Damage Waiver) insurance where your self-risk is 2500 € in case of a collision, bedding (sheet, pillows and duvets), and everything you need to cook a simple homemade meal.

To see what each camper has to offer go to Our Fleet and choose a camper. Don’t forget to checkout the additional insurance and extras we offer here. For further information please review the Terms.

How is the rental price calculated?


High Season Price
15.June – 14.August

Mid Season Price – 15% Off
15.May – 14.June
15.August – 14.September

Low Season Price – 30% Off
1.March – 14.May
15.September – 14.October

Winter Season Price – 45% Off
15.October – 14. December

Closed: 16.December – 29.February 

 

Where do I get the best price?

You get the best price by booking your reservation through our website.

 

I can’t book a camper on your website, what should I do?

If you are having any trouble booking your reservation or have any questions regarding your reservation please e-mail us at: info@cozycampers.is

I booked a camper but didn’t receive a confirmation e-mail, what should I do?

Please e-mail us at: info@cozycampers.is

How do I pay for the rental?

When booking your reservation on our website you will be given three options:
1. Paying a 50% deposit and the remaining 50% upon your arrival.
2. Paying the whole amount of the order (100%)
3. Paying via bank transfer, if you choose this method we will contact you within 3 days.

Note that we accept VISA and MasterCard, however we do not accept debit cards or prepaid credit cards.

If you have any other wishes regarding payments or need any assistance with booking your reservation please e-mail us at: info@cozycampers.is

Do I need to bring a credit card when I pickup the camper?

Yes you do! At the start of the rental we will make an imprint of your credit card for security reasons, even when a voucher covers the total cost of the rental. This imprint may be used to cover any extra charges such as: parking or traffic tickets, fuel-refill, damage to the vehicle or any other cost due to the use of the rented vehicle.

Can I make changes to my reservation?

Yes you can make changes to your reservation up-to 24 hours prior to the beginning of your rental. If you wish to change your reservation please send us an e-mail at: info@cozycampers.is

 

Can I cancel my reservation?

Yes you can. If you wish to cancel your reservation we will refund you a 100% up to 15 days prior to the start of your rental. If you cancel after that we refund 85% of the whole amount of your order.

Can I get refunded if I return the camper early?

No, unfortunately we do not refund if you choose to bring it in early. If you wish to return the camper earlier then the drop-off time specified on your reservation you need to give us at least a 24 hour notice.

(Optional) If you wish to return the camper outside of opening hours (9:00 am – 18:00 pm), we would take a deposit equivalent to the amount of your self-risk at the start of the rental and refund you the deposit if there is no damage or collision on the camper when dropped off (It may take up to 7 days to get the refund). Please return the camper to our office at: Kársnesbraut 106, 200 Kópavogur, Capital area and put the car keys in the postbox on our office door.

When will the rental agreement become active?

The rental agreement will become active when it has been signed by both parties, Cozy Camper and the renter. The rental agreement is in force until the camper has been returned to our office and has gone through a quick inspection.

The Camper

What kind of campers do you offer?

We reserve the right to substitute a vehicle if the reserved camper is not available upon pick-up, either with a similar camper or a camper of a higher class.

What is included with the camper?

All of our campers are well equipped with all the essentials you need while traveling in Iceland. Luxurious interior, large windows to enjoy the beautiful Icelandic view, blackout curtains for the bright summer nights, multi-colored LED light system, quality sofa-bed that comes with duvets, pillows and a sheet, as well as a Webasto heating system to keep you warm and cozy, day and night! Included with each camper is a gas stove and all the equipment you need to make a delicious homemade meal. With every booking we offer unlimited mileage/km, a free pick-up and drop-off transport service within the Greater Reykjavik Area and a free Flybus transfer from and to Keflavik Airport. For 90 € we offer a express transport straight from/to Keflavik Airport.

Each Cozy Camper Includes:

  • Bed (120×200 cm)
  • Sink with running water
  • Refrigerator/Cooler (14L)
  • Gas Stove + 1 Gas Can
  • Cookware & Kitchenware
  • Linen, Duvets & Pillows
  • Heating System
  • Extra Battery
  • Radio/USB/BlueTooth
  • Unlimited km/miles
  • Tracking Device
  • CDW Insurance

Note that the campers do not have a toilet or a shower!

Do the campers have a toilet or a shower?

No, unfortunately our campers do not have a toilet or a shower.

Which roads is my camper allowed to drive?

2×4 campers are allowed on primary (paved) and secondary roads (gravel), however they are NOT allowed to enter roads marked as F-roads (highland roads) as well as Kjölur (road 35), Kaldidalur (road 550), road 570, road 936, road 910 and Road 622. All our campers are equipped with a tracking device to ensure your safety while traveling in Iceland, however entering an F-road or any of the roads previously mentioned on a 2×4 camper could result in a fine equivalent to your self-risk (note that fines do not affect your liability regarding damage).

4×4 campers are allowed on primary (paved) and secondary (gravel) roads as well as F-roads (highland roads). A few roads are off limits for our 4×4 campers and they are: Road 622, F-578, F-337, F-210, F-910 and F-980. Note that river crossing on F-roads is completely on your own responsibility and any damage due to river crossing is on your own cost. All our campers are equipped with a tracking device to ensure your safety while traveling in Iceland, however entering any of the roads previously mentioned could result in a fine equivalent to your self-risk (note that fines do not affect your liability regarding damage).

Please have in mind that roads with high accident rate involving foreign drivers include: 

  • Road 26 (Landvegur, Southern Iceland)
  • Road 268 (Þingskálavegur, Southern Iceland)
  • Road 42 (Krísuvíkurvegur, Reykjanes peninsula)
  • Road 55 (Heydalsvegur, Snæfellsnes Peninsula)
  • Road 54 (Snæfellsvegur, Snæfellsnes Peninsula)
  • Road 59 (Laxárdalsvegur, Westfjords)
  • Road 60 (Vestfjarðarvegur, Westfjords)
  • Road 63 (Bíldudalsvegur, Westfjords)
  • Road 612 (Örlygshafnarvegur, Westfjords)
  • Road 711 (Vatnsnesvegur, Nothern Iceland)
  • Road 864 (Hólsfjallavegur, Northern Iceland)
  • Road 939 (Öxi, Eastern Iceland)

Please drive extra carefully when entering these roads!

Extras and Insurance

What extras do you offer?


To see the extras we offer click here

What kind of insurance do you offer?


CDW – Collision Damage Waiver (Included)

CDW (Collision Damage Waiver) is included with each rental. The CDW insurance includes third-party liability insurance and accident insurance for the driver and owner of the vehicle. You are liable for damages to the vehicle up to the amount of 2500 €.

SCDW – Super Collision Damage Waiver 
To lower your self-risk you can purchase the SCDW (Super Collision Damage Waiver) insurance. The SCDW includes liability insurance and accident insurance for the driver and owner of the vehicle. With the SCDW insurance you are liable for damages to the vehicle up to the amount of 600 €.

GP – Gravel protection (Recommended)
When driving in Iceland you are more than likely to drive across gravel sections. The Gravel protection covers damages to the windscreen, headlights, body and paint on the front of the vehicle caused by gravel or stones thrown to the vehicle by passing vehicles or the vehicle in front. This is one of the most common cause of damage to our vehicles! So we recommend this insurance to all our customers.

SAAP – Sand And Ash Protection 
No standard insurance covers damages from ash or sandstorms but we offer our SAAP insurance which covers damages to the paint, windows, lights and components of the vehicle due to ash- and sandstorms. We do experience sand storms in Iceland, especially in the South and South-East coast. With the SAAP insurance you are liable for damages to the vehicle up to the amount of 600 €.

PP – Premium Package (All In One!)
Premium Insurance Package covers all above! It includes SCDW, GP and SAAP insurance. With the Premium Package you are liable for damages to the vehicle up to the amount of 600 €.

To see prices for each insurance click here

Are there any damages the CDW (Collision Damage Waiver) insurance does not cover?


The CDW or SCDW do not cover damages such as: 

  • Damage due to gravel hitting the front of the vehicle by passing vehicles or the vehicle in front. You can purchase the GP (Gravel Protection) when booking to cover such damages.
  • Damage caused by sand, ash or pumice. You can purchase the SAAP (Sand And Ash Protection) when booking to cover such damages.
  • Intentional damage or damage due to gross negligence.
  • Damage resulting from the driver being under the influence of any intoxicants!
  • Damage done by animals or due to hitting a animal.
  • Damage done by putting Gasoline on a Diesel fuel tank.
  • Any damages to tires or the chassis (underneath the vehicle).
  • Damage due to river crossing.
  • Damage resulting from driving in places where vehicle traffic is banned.
  • Damage to 2×4 vehicle caused by driving on roads marked as F-roads (highland roads), as well as driving Kjölur (road 35) or Kaldidalur (road 550).

Note that damages such as these are not covered by any insurance and are completely on your own responsibility and cost! 

Please review the insurance section in the TERMS for further information.

 

Can I add extras after my order has been confirmed?

Yes you can! You can add extras to your order up to 24 hours prior to the start of your rental. To make changes to your order please go to My Order and put in your reservation number and email.

Note that we can not promise to have all extras available if you wish to add them when you arrive at our office.

Can I change my insurance when I arrive at your office?

Yes you can! We will go through the insurance we offer when you arrive at our office so you can change it before signing the rental agreement.

Pick-Up and Drop-Off

What kind of Pick-Up service do you offer?


PICK-UP
All campers must be picked up at our office during opening hours: 9 am – 6 pm. Please be at our office no later than 5:30 pm so we can finalize contracts, any leftover payments and give you a tour of the camper before you start your adventure! We offer a FREE transport service within the Greater Reykjavik Area and transport from KEF Airport for 90 €. Check out our Transport Service details bellow:

Transport Service
We will pick you up and transport you to our office where you will receive your Cozy Camper! 

  • Hotel in Reykjavik – Cozy Campers Office (FREE)
    Service available every day: 9 am – 5 pm.
    We will pick you up at your Hotel in Reykjavik or anywhere in the Greater Reykjavik Area and transport you to our office where you will receive your Cozy Camper.
  • Flybus/BSI Bus Terminal – Cozy Campers Office (FREE)
    Service available every day: 9 am – 5 pm.
    The Flybus will transport you from Keflavik Airport to BSI Bus Terminal in Reykjavik where we will be waiting for you in the arrival hall holding a Cozy Campers sign so you won’t miss us! We will then transport you to our office where you will receive your Cozy Camper. Make sure to hold onto your receipt so we can refund you the Flybus tickets! 
    *The Flybus departs from Keflavik Airport 35-40 minutes after each flight.
  • Keflavik Airport – Cozy Campers Office (90 €)
    Service available every day: 9 am – 4:30 pm.
    We will be waiting for you in the arrival hall at Keflavik Airport holding a Cozy Campers sign so you won’t miss us! We will then transport you straight to our office where you will receive your Cozy Camper.

Note that it is not optional to pick up the camper outside of opening hours!

 

“What kind of Drop-Off service do you offer?” is locked What kind of Drop-Off service do you offer?


DROP-OFF
All campers must be dropped off at our office!

Drop-off during opening hours: Please drop-off the camper at our office during opening hours (9 am – 6 pm). The camper must undergo a quick inspection when dropped off so please be at our office no later than 5:30 pm. We offer a FREE transport service within the Greater Reykjavik Area and transport to KEF Airport for 90 €. Check out our Transport Service details bellow:

Transport Service

  • Cozy Campers Office – Hotel in Reykjavik (FREE)
    Service available every day: 9 am – 5 pm.
    We will transport you from our office to your Hotel In Reykjavik or anywhere in the Greater Reykjavik Area.
  • Cozy Campers Office – BSI Bus Terminal/Flybus (FREE)
    Service available every day: 9 am – 5 pm.
    We will transport you from our office to BSI Bus Terminal in Reykjavik where you will take the Flybus to Keflavik Airport. Flybus tickets are provided at our office.
    *Note that it is advised to be at KEF Airport at least 2 hours before a flight departure.
  • Cozy Campers Office – Keflavik Airport (90 €)
    Service available every day: 9 am – 4:30 pm.
    We will transport you from our office straight to Keflavik Airport.
    *Note that it is advised to be at KEF Airport at least 2 hours before a flight departure.

Drop-off outside of opening hours (2018): If you wish to drop your Cozy Camper off outside of opening hours, a deposit equivalent to your self-risk will be taken at the start of the rental for security reasons. This deposit may be used to cover any extra charges such as: parking or traffic tickets, fuel refill, damage to the vehicle or any other cost due to the use of the rented vehicle. Please park the camper outside our office, lock it and return the keys though the hatch on our office door. Thank you!

What happens if my flight is delayed?

If your fight is delayed and you have to change your pick-up time please let us know immediately so we can reschedule your pick-up! You can either call us: +354 771 5131 or send us an e-mail: info@cozycampers.is

Note that we are only open 9 am – 6 pm so if your flight is delayed, resulting in your arrival outside of opening hours we suggest booking a hotel for the night and rescheduling your pick-up to the next morning.

What happens if I return the camper later then the time specified on my reservation?

 

  • If you return the camper 1-3 hours later then the time specified on your reservation
    we charge: HALF A DAY
  • If you return the camper more than 3 hours later then the time specified on your
    reservation we charge: A FULL DAY

Can I return the camper earlier then the drop-off time specified on my reservation?

If you wish to return the camper earlier then the time specified on your reservation
we require you to give us a 24 hour notice, if you do not give us the notice you might have to wait at our office for the camper to get through an inspection and we can not promise to be able transport you to your next destination right away.

Do I have to return the camper clean?

We offer a free cleaning service, however if the camper is exceptionally dirty when dropped off, we charge 50 €.

Do I have to return the camper with a full fuel tank?

Yes you do! You will receive the camper with a full fuel tank and we require you to return it with a full tank. If you do not we will charge for the fuel needed to fill the tank as well as a service fee of 50 €.

All Cozy Campers run on DIESEL!

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